Terms of service

Welcome to Coach House Partners (DEXC). These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. Company Information

Coach House Partners is a UK-based retailer of men’s gifts including puzzles, metal construction sets, greeting cards, bamboo coasters, and notebooks.

2. Products & Availability

We strive to ensure all product information, descriptions, and prices are accurate. All items are subject to availability and we reserve the right to withdraw any product at any time.

3. Ordering & Payment

By placing an order, you confirm that all details provided are accurate and you are authorised to use the payment method provided. All prices include applicable UK taxes unless otherwise stated.

4. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times may vary depending on your location and chosen shipping method. Any delivery dates provided are estimates and not guaranteed.

5. Returns

We only accept returns for faulty or damaged items. You must notify us within 7 days of receiving your order. Please refer to our Return Policy for full details.

6. Intellectual Property

All content on this website—including images, product descriptions, logos, and branding—is the property of Coach House Partners and may not be copied or used without permission.

7. Limitation of Liability

Coach House Partners is not liable for any indirect or consequential loss arising from the use of our products or website. Our liability is strictly limited to the purchase price of the item.

8. Privacy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page and your continued use of our website indicates acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

If you have any questions regarding these Terms of Service, please contact us at customercare@chpgb.co.uk